Detailed interviews were conducted with performance analysts to gain a deeper understanding of who they are and what they do. Interviews were also conducted with service delivery organisations and investors to understand what performance analysts and performance management systems meant for them.
“Our data person also understands programs. They’ve worked very closely with those who set up the model. If you have a person who doesn’t understand the program I think it falls apart. Data are not worth anything if it doesn’t mean anything to the program you’re running.” Lili Elkins, ROCA